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Home > Owner > Resources & Support > SYNC & Bluetooth support > Update SYNC
  • Having trouble getting a log file generated for your SYNC 3 update? Please follow below steps:
    1. Download this package (ZIP 47KB) and extract it on a USB stick (the USB stick needs to in ex-fat format)
    2. Enter your vehicle and switch on the engine
    3. When Sync 3 is fully loaded, insert the USB stick
    4. Wait until an “installation complete” message appears (it may take approximately 1 minute). This should now have produced a new log file
    5. Return to your PC and complete your update by uploading the log file onto the Ford website