Let us know if your vehicle has been involved in an accident/theft and you wish to make with your insurance claim. This enables us to assist them with your claim.
Please be aware that you will need still to continue making your normal monthly instalment.
To notify us, please fill in the below fields:
We have received your claim.
You have previously submited a claim for your account
Please be aware we are currently processing your claim. If you need any further information, do not hesitate to contact us.
Just a quick question, are you intending to buy a new vehicle?
Please be aware that any payments made within the last 48 hours may not yet have been applied to your account and therefore might not be included in your Settlement Quote. This also applies if you have made any payments on a weekend or Bank holiday as the funds will be applied to your account on the next working day.
The Rebate of Finance Charges has been calculated in accordance with the Consumer Credit (Early Settlement) Regulations 2004 and is based on the assumption that settlement takes place no later than the settlement date shown. If the settlement figure is not paid by the settlement date a revised settlement must be requested, if required. If no Rebate of Charges for Early Settlement is shown then you are not entitled to any rebate on early settlement. The Settlement Date has been calculated in accordance with Regulation 3 of the Consumer Credit (Settlement Information) Regulations 1983.
Please note that if any of your payments are recalled for any reason you will remain liable for those in addition to the settlement figure. Ownership of the vehicle can only pass to you when all such payments have been cleared. Where a third party is settling on your behalf (e.g. dealer or an insurance company), it remains your responsibility to ensure that we receive full payment.
If your agreement is regulated, general information about the operation of the Consumer Credit Act 1974 and Regulations made under it, is available from the Financial Conduct Authority, 25 The North Colonnade, London E14 5HS., Website: www.fca.org.uk (Ford is not responsible for the content of external internet sites). Advice may also be obtained by contacting your local Trading Standards Department or Citizens Advice Bureau. If you are unsure whether your agreement is regulated by the Consumer Credit Act 1974, then please refer to your signed copy of the agreement. The heading on your agreement will clearly indicate whether it is regulated or not.
You can pay your settlement today by clicking on Pay Now. Please note that only debit cards can be used to pay through this method.
This can be done at your local bank branch, or using internet or phone banking. Send your payment to NatWest Bank Plc (Brentwood branch), Account Number 49841785, Sort Code 60-03-25. Please ensure you quote your Ford Credit Account Number as a reference, so we can apply the money to your account.
If you do decide to settle your account please remember to cancel your Direct Debit.
We store Settlement Quotes so they are available to you if our system is going through some maintenance.
If you don't have a Settlement Quote stored and you request a new one during a maintenace period, we will send you an SMS when the Quote is available. You will find the Quote via the Get Settlement Quote button on your Account Overview screen. It may take up to 24 hours to process your request.
Please note it may take up to 24 hours for any changes to your next payment to be applied to your account.
Please note that payments may take three working days to be applied to your account.
To set up Ford Insure Driveaway cover please speak to your Ford Dealer, who will provide you with further information.
You may also be interested in Ford Insure annual car insurance.
You do not have an active Ford Credit account.
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Your finance contract with Ford CreditTooltip
We need to authenticate your device to ensure it matches the one we have on record. We will send a text message to your registered phone.
Your registered phone number:
{{userMobileNumber}}
The code is valid for 15 mins.
Please click on the link if you would like to update your FordPass ID or password.
Account Number: {{currentAccountNumber}}
Account Number: {{currentAccountNumber}}
(*) The field is mandatory
Please check and confirm that the information you are providing is correct and up to date.
If you wish to update your name, please use the link and follow the instructions on the form: Change of Name Request Form
Your Personal Information has been saved successfully.
You have requested to change your personal information.
Changes will be processed by the end of the next working day.
We will send you an SMS when changes have been applied.
From time to time we may offer products, services and future promotions that you may be interested in. Let us know how you would like us to keep in touch with you.
Please note these changes only apply to your Ford Credit Account. If you have more than one account with Ford Credit, changes will be applied to this account only.
Your Marketing Preferences have been changed successfully.
You have requested to change your Marketing Preferences.
Changes will be processed by the end of the next working day.
We will send you an SMS when changes have been applied.
We need to authenticate your device to ensure it matches the one we have on record. We will send a text message to your registered phone.
Your registered phone number:
{{userMobileNumber}}
The code is valid for 15 mins.
Two factor authentication adds a additional layer of security when accessing your account.
This functionality requires your account to have a valid mobile number to which a authentication code can be send.
You will be required to enter a new authentication code every time you login.
You have successfully enabled Two Factor Authentication on your account.
You have successfully disabled Two Factor Authentication on your account.
You have successfully cancelled your selected pending requests.
Ford Credit Account Manager ("Account Manager") allows you to register with FCE Bank PLC ("Ford Credit") to view your individual account information, make payments and manage your account(s) via the Internet. As used in this Agreement, the terms, "Ford Credit," "we," "us," and "our" refer to FCE Bank PLC ("Ford Credit") and "you" or "your" refers to each person(s) registered for or using Account Manager. Account Manager is a service available exclusively to Ford Credit customers.
IMPORTANT: USE OF YOUR PERSONAL DATA STATEMENT
The following statement gives a summary of how Ford Credit will use your personal information in relation to Account Manager.
For more information on how Ford Credit uses your personal information, including to whom it may be disclosed and you rights, please refer to our privacy notice at www.fcebank.com/DP or contact us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
About us
Ford Bank PLC is a data controller. If you wish to contact us please write to us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Our data protection officer can be contacted by emailing dpeurope@ford.com
Personal data we collect
Ford Credit collects personal information from this application for Account Manager:
• when you make an application for Account Manager
How we use your personal data
We may use your personal data for the following purposes when you apply for and subsequently use Account Manager:
(i) to evaluate your application for use of the Account Manager service;
(ii)if your application is successful, to provide you with the Account Manager service;
(iii)to update our records when you amend or input information while using Account Manager;
(iv)to follow instructions given by you while using Account Manager;
(v) to respond to enquiries and communications from you; and
(vi)for statistical analysis, management of our and our Group's business, market research, training and evaluating the effectiveness of our customer service.
Disclosures we make of your personal data in relation to your application for and subsequent use of Account Manager
We may share and make disclosures of your information:
(i) if required by law, government authority or agency, or pursuant to a court order;
(ii) to our Group, their and/or our advisors, agents and others who provide services to us or our Group, as required for the purposes set out above;
(iii) to law enforcement agencies and others for the purposes of investigating or preventing crime; and
(iv) to any potential buyers, transferees and/or merger partners in relation to all or part of our or our Group's business, and such parties' advisors, for the purposes of considering the transaction.
The legal bases by which we process your personal data is for the entering into and performance of this Agreement with you for the provision of the Account Manager service, for the performance of the underlying credit agreement with you, to comply with our legal obligations and for our legitimate interests comprising the administration of our business and our products and services and the prevention of fraud.
Ford Credit may transfer your personal data to group companies and service providers located outside of the European Economic Area. All such transfers will be made in accordance with applicable laws and subject to appropriate safeguards. You can find further details and, where applicable, copies of relevant safeguards by visiting our website at www.fcebank.com/DP or contacting us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Please review the full Privacy Policy before enrolling in Account Manager www.fcebank.com/DP
If you are using this service whilst in a public place, please take care in order to avoid unwittingly disclosing information to unauthorised persons, and remember to close your browser when you have finished your session. Please note, your session will timeout after 15 minutes of inactivity. This is a security measure to ensure the protection of your personal data.
Ford Credit may use written, electronic, or verbal means to contact you regarding the servicing of your Account Manager account or your use of Account Manager. This may include, but is not limited to, contact by manual calling methods, text messages or e-mails. Ford Credit may use any e-mail address or any telephone number you provide now or in the future including a number for a mobile phone or other wireless device, regardless of whether you incur charges as a result.
Ford Credit may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
A new version of the Ford Credit Terms & Conditions has been released. Please review and agree to these terms to continue.
Ford Credit Account Manager ("Account Manager") allows you to register with FCE Bank PLC ("Ford Credit") to view your individual account information, make payments and manage your account(s) via the Internet. As used in this Agreement, the terms, "Ford Credit," "we," "us," and "our" refer to FCE Bank PLC ("Ford Credit") and "you" or "your" refers to each person(s) registered for or using Account Manager. Account Manager is a service available exclusively to Ford Credit customers.
IMPORTANT: USE OF YOUR PERSONAL DATA STATEMENT
The following statement gives a summary of how Ford Credit will use your personal information in relation to Account Manager.
For more information on how Ford Credit uses your personal information, including to whom it may be disclosed and you rights, please refer to our privacy notice at www.fcebank.com/DP or contact us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
About us
Ford Bank PLC is a data controller. If you wish to contact us please write to us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Our data protection officer can be contacted by emailing dpeurope@ford.com
Personal data we collect
Ford Credit collects personal information from this application for Account Manager:
• when you make an application for Account Manager
How we use your personal data
We may use your personal data for the following purposes when you apply for and subsequently use Account Manager:
(i) to evaluate your application for use of the Account Manager service;
(ii)if your application is successful, to provide you with the Account Manager service;
(iii)to update our records when you amend or input information while using Account Manager;
(iv)to follow instructions given by you while using Account Manager;
(v) to respond to enquiries and communications from you; and
(vi)for statistical analysis, management of our and our Group's business, market research, training and evaluating the effectiveness of our customer service.
Disclosures we make of your personal data in relation to your application for and subsequent use of Account Manager
We may share and make disclosures of your information:
(i) if required by law, government authority or agency, or pursuant to a court order;
(ii) to our Group, their and/or our advisors, agents and others who provide services to us or our Group, as required for the purposes set out above;
(iii) to law enforcement agencies and others for the purposes of investigating or preventing crime; and
(iv) to any potential buyers, transferees and/or merger partners in relation to all or part of our or our Group's business, and such parties' advisors, for the purposes of considering the transaction.
The legal bases by which we process your personal data is for the entering into and performance of this Agreement with you for the provision of the Account Manager service, for the performance of the underlying credit agreement with you, to comply with our legal obligations and for our legitimate interests comprising the administration of our business and our products and services and the prevention of fraud.
Ford Credit may transfer your personal data to group companies and service providers located outside of the European Economic Area. All such transfers will be made in accordance with applicable laws and subject to appropriate safeguards. You can find further details and, where applicable, copies of relevant safeguards by visiting our website at www.fcebank.com/DP or contacting us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Please review the full Privacy Policy before enrolling in Account Manager www.fcebank.com/DP
If you are using this service whilst in a public place, please take care in order to avoid unwittingly disclosing information to unauthorised persons, and remember to close your browser when you have finished your session. Please note, your session will timeout after 15 minutes of inactivity. This is a security measure to ensure the protection of your personal data.
Ford Credit may use written, electronic, or verbal means to contact you regarding the servicing of your Account Manager account or your use of Account Manager. This may include, but is not limited to, contact by manual calling methods, text messages or e-mails. Ford Credit may use any e-mail address or any telephone number you provide now or in the future including a number for a mobile phone or other wireless device, regardless of whether you incur charges as a result.
Ford Credit may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
The account has been unlinked and deleted.
Are you sure you no longer want to link your Ford Credit account to your FordPass account?
By disabling the link between your Ford Credit / FordPass accounts, you will automatically delete your Ford Credit account. You will be able to register it again.
We need to authenticate your device to ensure it matches the one we have on record. We will send a text message to your registered phone.
Your registered phone number:
{{userMobileNumber}}
To change your phone number please contact a Ford Credit Guide.
The code is valid for 15 mins.
This is only for customers that have previously created and logged into their Ford Credit online account.
After signing in using your existing Ford Credit details your account will be linked to your Ford account.*
For all subsequent log-in's you will simply need to sign in to your Ford account on ford.co.uk and click on My Finance to access your Ford Credit account.
*If you have forgotten your existing Ford Credit details, please click on the New User button below to access your account. You will need your Ford Credit account number which can be found at the top of your finance agreement or on any correspondence from Ford Credit.
This is for customers who have not previously logged in to their Ford Credit account online.
You can find your Ford Credit account number on your Finance Agreement or on any correspondence sent by Ford Credit. Please note, we will send a text message to your registered mobile number in the next step.
OR
If you cannot find your Ford Credit account number, please use the below alternative registration flow.
We need to authenticate your device to ensure it matches the one we have on record. We will send a text message to your registered phone.
Your registered phone number:
{{userMobileNumber}}
To change your phone number please contact a Ford Credit Guide.
The code is valid for 15 mins.
Enter SMS authentication code.
Ford Credit Account Manager ("Account Manager") allows you to register with FCE Bank PLC ("Ford Credit") to view your individual account information, make payments and manage your account(s) via the Internet. As used in this Agreement, the terms, "Ford Credit," "we," "us," and "our" refer to FCE Bank PLC ("Ford Credit") and "you" or "your" refers to each person(s) registered for or using Account Manager. Account Manager is a service available exclusively to Ford Credit customers.
IMPORTANT: USE OF YOUR PERSONAL DATA STATEMENT
The following statement gives a summary of how Ford Credit will use your personal information in relation to Account Manager.
For more information on how Ford Credit uses your personal information, including to whom it may be disclosed and you rights, please refer to our privacy notice at www.fcebank.com/DP or contact us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
About us
Ford Bank PLC is a data controller. If you wish to contact us please write to us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Our data protection officer can be contacted by emailing dpeurope@ford.com
Personal data we collect
Ford Credit collects personal information from this application for Account Manager:
• when you make an application for Account Manager
How we use your personal data
We may use your personal data for the following purposes when you apply for and subsequently use Account Manager:
(i) to evaluate your application for use of the Account Manager service;
(ii)if your application is successful, to provide you with the Account Manager service;
(iii)to update our records when you amend or input information while using Account Manager;
(iv)to follow instructions given by you while using Account Manager;
(v) to respond to enquiries and communications from you; and
(vi)for statistical analysis, management of our and our Group's business, market research, training and evaluating the effectiveness of our customer service.
Disclosures we make of your personal data in relation to your application for and subsequent use of Account Manager
We may share and make disclosures of your information:
(i) if required by law, government authority or agency, or pursuant to a court order;
(ii) to our Group, their and/or our advisors, agents and others who provide services to us or our Group, as required for the purposes set out above;
(iii) to law enforcement agencies and others for the purposes of investigating or preventing crime; and
(iv) to any potential buyers, transferees and/or merger partners in relation to all or part of our or our Group's business, and such parties' advisors, for the purposes of considering the transaction.
The legal bases by which we process your personal data is for the entering into and performance of this Agreement with you for the provision of the Account Manager service, for the performance of the underlying credit agreement with you, to comply with our legal obligations and for our legitimate interests comprising the administration of our business and our products and services and the prevention of fraud.
Ford Credit may transfer your personal data to group companies and service providers located outside of the European Economic Area. All such transfers will be made in accordance with applicable laws and subject to appropriate safeguards. You can find further details and, where applicable, copies of relevant safeguards by visiting our website at www.fcebank.com/DP or contacting us at Ford Credit, Manchester Business Centre, Number One, Tony Wilson Place, Manchester, M15 4FN or telephone us on 0345 7125490.
Please review the full Privacy Policy before enrolling in Account Manager www.fcebank.com/DP
If you are using this service whilst in a public place, please take care in order to avoid unwittingly disclosing information to unauthorised persons, and remember to close your browser when you have finished your session. Please note, your session will timeout after 15 minutes of inactivity. This is a security measure to ensure the protection of your personal data.
Ford Credit may use written, electronic, or verbal means to contact you regarding the servicing of your Account Manager account or your use of Account Manager. This may include, but is not limited to, contact by manual calling methods, text messages or e-mails. Ford Credit may use any e-mail address or any telephone number you provide now or in the future including a number for a mobile phone or other wireless device, regardless of whether you incur charges as a result.
Ford Credit may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
Please review and select the type of payment you would like to make. Each payment type has additional information to determine how this will affect your account.
Do you want to settle your outstanding payments or settle your contract by bank transfer?
This can be done at your local bank branch, or using internet or phone banking.
To be effective, your payment must be identifiable by our services. Please ensure you quote your Ford Credit Account Number as a reference, so we can apply the money to your account.
Send your payment to:
Natwest (Brentwood Branch)
Account Number
49841785
Sort Code
60-03-25
If you do decide to settle your account please remember to cancel your Direct Debit.
Enter the details of the bank account used to collect your Direct Debit.
You are too close to your due date. Please try again after your next payment.
• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
• If there are any changes to the amount, date or frequency of your Direct Debit, FCE BANK PLC will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request FCE BANK PLC to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by FCE BANK PLC or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• If you receive a refund you are not entitled to, you must pay it back when FCE BANK PLC asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written cofirmation may be required. Please also notify us.
Your changes will not take effect until your next instalment date of {{nextInstalmentDate}}.
Please note this will only apply to account {{userAccountNumber}}.
You have updated your bank details.
We will send a letter in the post within 3 working days to confirm set up of your Direct Debit instruction. It may take up to 24 hours for any changes to appear on your account.
Please note that the name that will appear on your bank statement against this Direct Debit will be 'FORD CREDIT UK'.
You have requested to change your Direct Debit Details
We will send a letter in the post within 3 working days to confirm set up of your Direct Debit instruction. It may take up to 24 hours for any changes to appear on your account.
Please note that the name that will appear on your bank statement against this Direct Debit will be 'FORD CREDIT UK'.
You will receive an SMS when changes have been applied.
An error has occurred.
Ineligible to change payment method
Which payment would you like to change?
Any changes made will apply for the remainder of your contact.
If you have more than one account with Ford Credit, changes will be applied to this account only.
You will be presented with a set of eligible dates which your payment date can be changed to.
You have successfully changed your payment due date.
You have requested to change your payment due date.
We will send a letter in the post within 3 working days to confirm set up of your Direct Debit instruction. It may take up to 24 hours for any changes to appear on your account.
Please note that the name that will appear on your bank statement against this Direct Debit will be 'FORD CREDIT UK'.
We will send you an SMS when changes have been applied.
We are unable to process your change due date request at this time, due to the oustanding arrears on your account.
Please contact us for further assistance.
you are ineligible to change due date
you are ineligible to change due date
Thank you for making a payment through Ford Credit Account Manager. Your payment reference is:
{{paymentRefNumber}}
A confirmation email will be sent to you shortly from our payment provider. Your payment will be processed within 3 working days. Please note that this will not be reflected in your Account Details within Ford Credit Account Manager until the payment has been processed. If you have settled your account and your instalments were paid by Direct Debit or Standing Order, please cancel the existing instruction with your bank. If you have any further questions, please contact a Ford Credit Guide for assistance.
Unfortunately we are unable to process your payment at this time.
{{paymentStatusErrorMessage}}
Prior to resubmitting any payment request, please check that you have not received a confirmation email from our payment provider.
If the problem persists, please contact us.
Your reference number is:
{{paymentRefNumber}}
When you have confirmed the amount to pay, you will be taken to our secure third party payment provider's site, where you will be asked for additional information and the payment will be processed on our behalf. By proceeding, you give your permission for the payment to be processed via our secure payment provider. Your payment details will not be stored.
If you have chosen to pay with a credit card:
• Please be aware there may be higher interest rates or other fees payable to your credit card provider
• Ford Credit do not advocate ‘paying debt’ with ‘debt’ therefore please ensure you have necessary means to repay before making a credit card payment, otherwise your debt may escalate
Alternatively our Account Services Agents are available to discuss other payment options.
If you would like further information on how Ford Credit uses your personal information please visit www.fcebank.com/DP
Sorry, we are currently undergoing maintenance work and the system will be unavailable from {{START_TIME}} to {{END_TIME}}.
Ford Credit representatives are available from Monday to Friday 9am to 5.15pm and Saturday 9am to 1pm. Calls are charged at standard geographical rate, even when calling from a mobile.
Sorry, we are currently undergoing maintenance work. Please try again in 15 minutes.
Ford Credit representatives are available from Monday to Friday 9am to 5.15pm and Saturday 9am to 1pm. Calls are charged at standard geographical rate, even when calling from a mobile.
Be aware that if you have a payment due within the next 10 working days, your direct debit may already be in the process of being taken. If your direct debit is taken, your deferral will start from the following month. A letter will be sent to you in due course.
Please ensure you cancel your direct debit as soon as possible.
If you wish to proceed please click continue:
Be aware that if you have a payment due within the next 10 working days, your direct debit may already be in the process of being taken. If your direct debit is taken, your deferral will start from the following month. A letter will be sent to you in due course.
Please ensure you cancel your direct debit as soon as possible.
If you wish to proceed please click continue:
Your request for a payment deferral has been submitted successfully.
We will contact you when this has been processed.
Your request for a payment deferral has been unsuccessful.
Please contact Ford Credit for more information.
You have requested the maximum deferral on your account.
Please contact us for more information.
You have requested more than the maximum deferral period.
Please select another deferral option.
Your Settlement Quote will be displayed in PDF format in a dedicated page for 1 minute. We invite you to download this PDF during this period of time. You can obtain your Settlement Quote at any time via Account Manager.
Your statement of account will open as a PDF in a web page which is valid for 5 minutes. Please download or share this PDF within 5 minutes if you would like to retain a copy of this statement of account for your records.
Alternatively, you can re-request your statement of account as a PDF in Ford Credit Account Manager.
Your Clearance Letter will be displayed in PDF format in a dedicated page for 1 minute. We invite you to download this PDF during this period of time. You can obtain your Clearance Letter at any time via Account Manager.
Your session has expired due to inactivity.
Your session will expire in {{sessionCountdown}} seconds unless you press continue.
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